Shipping and Returns
Please take weekend consideration into all shipping.
Standard Delivery: Luna Chick offers FREE US shipping Alaska, Hawaii, and U.S. territories on all orders greater than $50. Orders are shipped USPS first class mail. Standard delivery arrives within 5-8 business days (this does not include the two-three days needed to process your order), but may take up to 10 business days from date shipped, except for holidays.
Luna Chick will notify you if there are any additional delays. All orders will be insured and tracking information, if applicable, will be provided once your order has shipped. Orders usually arrive between 3 to 10 business days.
PRIORITY Mail Delivery
Priority Mail delivery arrives within 3-4 business days (this does not include the two to three days needed to process your order). Please note this delivery timeframe cannot be guaranteed. Orders are usually shipped within 24 hours of order date and orders usually arrive within 3-4 business days once shipped. All orders will be insured and tracking information will be provided once your order has shipped.The delivery dates cannot be guaranteed, if you need your order by a specific date, express shipping is the only 2 days guaranteed shipping method.
Express Mail Delivery
Express shipping orders arrive within 1-2 days (this does not include the two to three days needed to process your order). All orders will be insured and tracking information will be provided once your order has shipped.Express shipping is NOT available for Alaska, Hawaii, U.S. territories
Unfortunately at this time international is not available.
TRACKING YOUR ORDER:
As soon as your order has been processed and shipped, an email containing your tracking number from USPS will be sent to your e-mail registered on our shopping site. If you do not receive the shipping confirmation email within 3 to 5 business days from your order date please do not hesitate to contact us using the link at the bottom of our page.
Note to Customer: We cannot be responsible for items in the event that you are out of town and there is valid proof of delivery.
All packages are insured via USPS. However, if a claim is necessary, you maybe required to complete the claims process via USPS.
RETURN INSTRUCTIONS –
1. PLEASE READ Luna Chick's Full Return Policy below
2. Enclose Luna Chick Return Form
3. Carefully pack your item(s), using the original package and send within 14 days of receiving item(s). Make sureto include Return Form. -
Lunachick (attn Returns)
10 Swamp Road
Newtown, Pa 18940
Returns must be postmarked within 14 days of orders being received. No exception.
Merchandise must have all original tags and must be in unworn and original condition.
Refunds take up to 21 days from the date Luna Chick receives return.
Merchandise must be postmarked for return within 14 days of order being received by customer for all US orders. No exceptions.
Merchandise must be received in new, unworn, unwashed and salable condition with all tags attached from vendor and store.
Items sent back worn or with makeup stains, deodorant stains, pet hair will be rejected.
Sale items, Hair accessories, undergarments, bras, and bodysuits cannot be returned
All returns must be accompanied by a completed return form enclosed in your package or can be printed out below.
Any sent orders being returned in store will be issued a STORE CREDIT ONLY. There will be no exceptions made. Store is NOT authorized to issue refunds.
Please note returns/exchanges will not be accepted after 14 days from merchandise being received by customer.
REFUNDS & PROCESSING Refunds will be processed within approximately 21 business days after we receive your return, we will only email you once your refund/credit has been completed. Returns to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable. No refunds will be made on returns accepted past the 14 day mark. All returns must be sent to and be accompanied by Return Form and Return Label Provided: ATTN: RETURNS DEPT/ORDER #: Shoplunachick
10 Swamp Road
Newtown, Pa 18940