We understand when you’re shopping online for the latest fashion trends, you may change your mind or need to change sizes. As Lunachick is a small business, we do have a firm return policy, but we do try to make the process easy for you! Our return policy detailed here applies to online purchases only. Please review carefully.
Items being returned in-store will only receive store credit. No exceptions. Our brick & mortar stores are not authorized to offer refunds.
Sale items, hair accessories, bathing suits, and undergarments are FINAL SALE and cannot be returned.
Returns must be postmarked within 14 days of the receipt of the order. No exceptions. All merchandise must have the original tags and be returned in original, unworn condition. Merchandise must be new, unworn, unwashed, and still salable. Merchandise that has been clearly worn, stained, or otherwise damaged will be rejected.
Refunds may take up to 21 days to go through following the date that Lunachick receives the return package.